Welcome to our FAQ page! If you can't find your answer here or under one of our other pages please feel free to contact us for more information.
Where do I find the serial number on my kayak?
The serial number is located on the back piece, on the side, near the rudder. It is imprinted on a small white plate.
Where do the products ship from?
Within Canada, product ships from our main warehouse in Evansburg, AB. Models available for product demo's at satellite locations are not for sale, unless special arrangements are made with the customer. Freight charges will still apply in most cases. Within the USA, product ships from our main warehouse in PA.
How long is the warranty period?
The warranty period is two years. Please refer to the Warranty section under the "Find out more" tab for more information.
How much is shipping?
Shipping is $100 for a solo, and $150 for a tandem, with the exception of the Kingfisher which is $150 for a solo and $200 for a tandem.
Please refer to the Shipping Policy section under the "Find out more" tab for more information.
If I just buy a solo now, can I add a mid section later to make it a tandem?
Absolutely! In fact, that's the beauty of the modular system. You can always add the mid-piece later. Whether you start out with a tandem purchase or add the mid-piece later, you will pay the same price.
What are Point65 kayaks made of, and are they reparable?
Point65 modular kayaks are made of durable, 1-layer roto-molded Polyethylene. Yes, they are reparable with a heat gun and if necessary a supplementary piece of PE. The process is very similar to metal welding.
I can't get the sections totally tight with no gap! Is this normal?
Yes! The play between the sections disappears once it’s in the water, and once a person is sitting on the kayak. By design, the weight of the person on the kayak combined with the upward buoyancy of the water makes the kayak interlock even stronger. The straps are merely there to keep things more or less tight for land transport. Just simply tighten the strap a time or two to make sure it’s as tight as it can go without really having to put a lot of pressure at all on the buckle.
These kayaks are rotomolded. So variations in production and the impact exterior circumstances is bigger. For example, air pressure variations, temperature variations and more make the polyethylene expand and contract, changing the shape ever so slightly. These slight variations can make the fit between the sections vary. However, it is important to have some tolerance between the sections to make it even less likely that they may break in extreme conditions. Also, if there was no tolerance at all, taking the kayak apart would be very difficult!
These slight tolerances do not affect performance or the sections staying together, and we have yet to experience any of the many thousands sold ever separating while being paddled!
For more information, visit our Manuals and Download page
Will the sun or saltwater damage my kayak?
Kayaks are MADE to be enjoyed in the sun and waves, so you can be confident that you can get out there and have fun for years to come! Just to have as long of a life expectancy as possible, we recommend that you store the kayak out of the sun (you can cover it with a tarp).