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The Real Scoop -- What our Customers Say!

We think the true measure of our success is our relationship with our customers.  Here is what a few of them had to say:

I would like to say how happy we are with the kayak.  We bought the double Martini and an extra middle section.  We find the stability and control of the kayak great (even when I break the rudder).  The comfort and ease of getting into the kayak is a great improvement over our last kayaks. The ability to bring the grandkids, or an extra person, really opens up new opportunities for us to explore.  Of course your great service anytime I've had to deal with your company just makes it better. BH Ontario 9/10/21

Fabulous service! They ordered the replacement part I needed right away. Very friendly and fast service. Great communication and delivered as promised. Thank you Great Escape Kayaks! SF Ontario 9/9/21
 
I am pleased with everything - from the responses of the company to any questions I had, to the up to date info while waiting for the arrival of my kayak and of course the kayak itself is amazing!! SG Nova Scotia 9/9/21
 
The entire experience from ordering to receiving was simple and straightforward. SN Alberta 9/9/21

Thank you for your great post purchase service. JQ British Columbia 9/4/21

had an issue with the Fin being tightened to tight from the manufacturer, they very quickly ordered me a new one.....communicating with Great Escapes is easy and prompt replies are very much appreciated. (Tim-was amazing) CH Ontario 8/31/21

Thank you very much for the prompt attention to resolving this issues of the buckle and the seat pump. After sales service is the thing that sets companies to a higher standard. And you folks have raised the bar. Thank you very much and we will be having fun using our kayaks and recommending your company to others. TB Ontario 8/23/21

Excellent service! We love our Tandem Mercury kayak LC Quebec 8/4/21

Chapeau bas à Jacqueline du service à la clientèle qui a fait un travail remarquable et tout en sourire tout au long de mes démarches. Très hâte de pagayer de nouveau! MAP Quebec 7/23/21

These are a few of my favourite things" Welland rep, Leah. Communication following purchase to a punctual delivery. Product itself: ease of modular attachment, how it handles in the water, sturdiness, sleek looks. EH Ontario 7/13/21

It’s been so great to be able to get out on the water! And so great to have a kayak that fits easily into my storage unit. Absolutely love it! SE Ontario 7/10/21

Met with your Ontario rep today. She was EXCELLENT and showed me that the kayak actually would fit in the car and demonstrated all the whys and wherefores. A very nice and knowledgeable person. WR Ontario 6/17/21

From ordering through receipt of my Martini Solo I was exceptionally pleased by the Great Escape crew. The kayak is everything I had hoped for, portability being a main concern. I love this kayak!! DSB 5/18/21

Took my maiden voyage yesterday, solo and tandem. Assembly and disassembly went as advertised. No issues. I found both rides enjoyable and very stable, with the solo version a little more sensitive to movement than the tandem. Looking forward to my next paddle! BM Ontario 5/18/21

Use it often! So much easier putting it in the back of my car and not having to use roof racks! LC  Ontario 5/17/21

Great Escape Kayaks was super responsive and helpful through our entire purchasing experience. I was concerned about whether the kayak would fit in my car, and they sent me a picture of the kayak fitting in a comparable vehicle. When the shipping company got a little confused with delivery, GEK followed up to check whether the kayak had been delivered! They're a great company that takes care of their customers. JL Ontario 5/15/21

Overall a nice experience with the company and the product. GM, British Columbia, 5/14/21

It was a pleasure to speak with your staff today. Thanks again for the quick response. I'll let everyone who asks about your phenomenal customer service! Thanks again for all your help TS, Ontario 5/11/21

Thanks for checking in!  I received my Kayak part on Friday.  There were some issues with delivery through the local company, but we were able to work them out.  I appreciate your customer care and follow-up throughout this whole process. JR VA, USA 5/10/21

Very happy with the purchase. Kayak is so easy to assemble. Great quality. MM, Quebec 5/8/21

Thank you so much for the follow up on my order. My amazing kayak was delivered promptly about an hour ago and the company you chose, Day and Ross, could not have been more helpful, they went out if their way to ensure I was a happy customer!I am beyond excited to hit the water. Thank you for being such a great company to deal with. Five stars to you all! DS, New Brunswick 5/7/21

I love everything about my new kayak. It is beautiful, it is easy to put together, it glides like a dream, it is big enough to bring two miniature schnauzers aboard, and it fits in my car! What's not to love? I will be ordering a second kayak next week from Great Escape. Their customer service was refreshingly attentive, making the inevitable product delays during these uncertain times much easier to handle. RW, Ontario, 5/5/21

 Hope you had a great weekend. We did! Took out our awesome kayak for the first time on the water. We love it. All went well and we got everyone curious if not jealous of our kayak. I referred them to Great Escape Kayaks. My husband didn't believe it would fit in the back of his car! Thank you for everything! We are very happy. IP, Britich Columbia 5/3/21

I’m excited to give my kayak a whirl and once I followed the helpful videos it is as easy to put together and take part. Thanks again for the excellent customer service.  BW, Ontario 4/8/21

Leah provided me and my friends with a great demo and information!  JJ, Ontario satellite location review 3/27/21

We are really looking forward to this year of fun in the water.  Thank you for being a big part of making this happen for us. BK 3/19/21

 Thanks Tim, it’s nice to know you will be there for support and parts (ie: straps, buckles, accessories etc) -- GF, British Columbia

Thanks for working with me trying to get info this past month. You certainly were under no obligation to help, but it was sure appreciated!  -- JD - Montana  (A shipment was delayed, temporarily lost by the shipping company)

Thanks so much for making this happen and thank you to Joanne for getting us started this morning / afternoon. JK, Alberta

Thank you so much for your help with everything!  JV, Ontario  

Thank you for your email. So far everything is perfect. OC, Ontario

Thank you for your email. It is greatly appreciated to have such personalized service. YL, Quebec

To begin, I want to thank you for the impeccable follow-up that you do for us. YM, Quebec

Thank you so much for everything and it was a pleasure to meet you.  We are really liking our kayak and accessories and we will be recommending your store to our family and friends.  A&S G, Alberta

Thanks again for your prompt and professional customer service. It's a treat, have a great day. JB, Ontario