Shipping, Returns and Refunds
Shipping Policy
We offer Free Shipping on all full kayak orders.
Individual kayak sections ship for $95.00
Free shipping on accessories with kayak purchase: If you purchase paddles, PFDs or other kayak accessories along with a kayak or kayak section, we can put those accessories in the same box, so there is no additional shipping cost.
Accessories and parts are shipped at reasonable rates based on cart value:
up to $15.00 - $10.00
$15.00 - $28.00 - $15.00
$28.00 - $100.00 - $25.00
$100.00 - $598.00 - $45.00
$598.00-1498.00 - $95.00
Products fulfilled by our partners: Some of the products you may see on our store may be fulfilled by our partners. In that case, we charge the shipping rate that they charge us. We don't try to make money on the shipping.
How long does it take to get my order?
If the item is in stock, it will usually ship within a few business days of our having received your order. Most orders are shipped and delivered within 6-12 Days. Rural or northern locations can take longer to deliver than estimated ship times.
If there happens to be a delay or there is a backorder on a product, we will contact you to confirm the order.
Items available for pre-order will state the ETA (to our warehouse) on the product page.
Confirmation email: Once the order has been processed and your kayak has shipped, a confirmation email will be sent along with a tracking number.
Order tracking: When your order has shipped, you will receive an email shipping confirmation containing a tracking number. The tracking number will allow you to track where your parcel is in the logistics process. Eg. In transit, at destination terminal, ready to be couriered to customer.
You can check the status of your shipment in the following ways:
What if my product is damaged?
We really hope you never need this information! By far the large majority of our shipments are problem free. However, in the event of damage please keep in mind the following steps:
Visible Damage:
It is your responsibility as the consignee to note any visible damage on all copies of the proof of delivery or on the driver’s hand-held (where applicable).
If the boxes have been in any way compromised (torn or crushed), please inspect your shipment and request an ASF (Additional Services Form) from the driver noting the damage, and any missing items. Failure to note damage before signing absolves the shipping company of any responsibility for damage. ANY DAMAGE NOT REPORTED TO THE SHIPPER BECOMES THE RESPONSIBILITY OF THE CONSIGNEE NOT GREAT ESCAPE KAYAKS INC.
Please email office@greatescapekayaks.com or call us at 1-833-875-2925 and let us know the shipment was damaged and that you have noted it on the Bill of Lading.
Concealed Damage (found within 24 hours after delivery):
In the event you sign for your package without immediately noting the damage (ie the box looked fine but once you opened it you found something was damaged), there is a 24 hour grace period for reporting what is known as "concealed damage". We will require digital pictures of the boxes and the damage, taken within the 24 hour grace period, sent in for our records and for the shipping company's records.
You must email office@greatescapekayaks.com or call us at 1-833-875-2925 immediately so we can report the damage to the shipping company.
Returns and Warranty
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note that for reasons other than defective or wrong items, you will be responsible for the return shipping cost and a 10% restocking charge will apply.
To start a return, you can contact us at office@greatescapekayaks.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any returns questions at office@greatescapekayaks.com.
Damages
Please refer to our Shipping Policy for further information regarding damaged shipments.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
