We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note that for reasons other than defective or wrong items, you will be responsible for the return shipping cost and a 10% restocking charge will apply.
To start a return, you can contact us at office@greatescapekayaks.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any returns questions at office@greatescapekayaks.com.
Damages
Please refer to our Shipping Policy page for further information regarding damaged shipments.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Warranty Information
Point 65 Sweden AB Limited Warranty
The Warranty contained herein is the whole and exclusive warranty made by Point 65 Sweden AB and there are no other warranties expressed or implied, including a warranty of fitness for a particular purpose or of merchantability made with respect to any product.
Point 65 Sweden AB is not liable for any injury mishap or loss incurred as the result of use of this product. The user of this product acknowledges and assumes any risks associated with such use and waives any and all claims against Point 65 Sweden AB, its owners, staff, representatives, agents and assigns.
All products manufactured by Point 65 Sweden AB are warranted against defects in materials and workmanship according to the following conditions:
Warranty of Materials and Workmanship:
Products (not including nondurable parts such as ratchet straps, bungee cords, cords, lines etc) that prove defective within a period of 2 years from the original date of purchase, will be repaired or replaced, at the exclusive option of Point 65 Sweden AB, free of charge to the owner. Point 65 Sweden AB, through their Canadian agent Great Escape Kayaks, will not pay for any shipping and handling fees. Customers will pay for shipping and handling to and from a repair centre, as designated by Point 65 Sweden AB through Great Escape Kayaks.
The warranty will be null and void if the product is used in a commercial application, has been structurally altered in any manner, or the product has been stressed beyond the normal physical limits of the materials.
This warranty does not cover normal wear and tear, fading, abrasions or abnormal abuse of the product. Damage caused by extreme use is not covered by this warranty.
Point 65 Sweden AB reserves the right to modify its designs, specifications or products without notice and without incurring any obligations to modify, retrofit or incorporate such changes into any products in production, in the possession of retailers or in use by customers. Products repaired or replaced under this warranty may or may not incorporate any changes in design or specification.
Original Owner Warranties are activated only upon receipt by Point 65 Sweden AB of the "Warranty Registration Card" as supplied with the product or online at https://eu.point65.com/pages/warranty-registration. The owner shall complete the "Warranty Registration Card" and return it by mail using the supplied address or by using the appropriate form available online at www.point65.com. The warranty of such product is only activated upon receipt of the warranty card/registration online within 30 days of the original purchase.
Original sales receipt should be produced with warranty claims on all products as proof of purchase.
Fully Transferable/Limited Warranty
In the event the original owner sells the product, Point 65 Sweden AB will extend the warranty to the subsequent owners of the product only in the event that the original purchaser of the product has registered his/her original warranty. The new owner requests a new "Warranty Registration Card" to be sent to him/her and has it completed and mailed back to Point 65 Sweden AB within 10 days upon its receipt.
DISCLAIMER: In the event of a discrepancy between the warranty information herein and warranty information posted online the latter shall prevail.
If you experience difficulty with your new Point 65 Sweden product under the scope of this warranty, contact us at office@greatescapekayaks.com
Warranty Claims should contain the following:
